FAQ

Shipping

Your Nobi Talai order will be shipped from Berlin by DHL.
Depending on the country of destination, delivery times are approx. 4 to 10 working days from shipping confirmation. 
Orders made between December 23rd, 2021 and January 2nd 2022 will start to deliver on January 3rd.
You will receive a confirmation as soon as your package leaves our atelier.
 
ZONE 1 – 6,99 €
Germany

ZONE 2* – 14,99 €
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovenia, Spain, Sweden, United Kingdom, Vatican City State

 ZONE 3* – 19,99 €
Albania, Belarus, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Liechtenstein, Montenegro, North Macedonia, Norway, Republic of Moldova, Serbia, Switzerland, Ukraine

 ZONE 4* – 35,00 €
Algeria, Egypt, Georgia, Israel, Lebanon, Libya, Morocco, Russia, Syria, Tunisia, Turkey

 ZONE 5* – 45,00 €
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, Canada, China, Hong Kong Special Administrative Region, India, Indonesia, Iraq, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Macau Special Administrative Region, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Papua New Guinea, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, United States (59 of 62 states), Uzbekistan, Vietnam, Yemen
 For delivery to all other countries please contact us at sales@nobitalai.com
*(any local taxes are not included)
 

Returns

You can return items ordered on nobitalai.com within 14 days of the delivery date to the following address:
 
Nobi Talai
Auguststrasse 75
10117 Berlin
Germany
 
NATIONAL
We will cover the costs of returning the products if you return the shipment via DHL.
You can return the products to us free of charge within 14 days of receipt by using the attached return label.
STEP 1
Using the enclosed Returns form, indicate which item(s) you wish to return and the reason why.
STEP 2
Insert the Returns form with the item(s) you wish to return in the original packaging. Please close the package securely and attach the return label onto the package.
STEP 3
Arrange a pick-up with the same delivery service that the order was sent with (DHL) or bring it to the nearest courier / postal service.
STEP 4

Once we have received the package, we will confirm receipt.

 

INTERNATIONAL

We currently can not offer free returns from all other countries.Please return the products to us with adequate postage within 14 days of receipt of the products.  

 

Please make sure that the returned items are in their original condition with all the accessories and components such as labels, hangtags, and seal tags. Please return the goods, if possible, in the original packaging. Returns that do not meet our term & conditions will be send back to you.


For any further inquiries please get in touch with us at sales@nobitalai.com or visit the term & conditions. 

 

Payment

To make your purchase as convenient as possible, we offer a range of payment options: PayPal, Credit card (Visa, American Express, Mastercard, Maestro), Shop pay, Apple pay, Google pay, Amazon pay, Klarna (sofort), EPS-Überweisung.

 

Size Guide

 

 

 

Costumer Care

Please use our contact form or write us an e-mail at sales@nobitalai.com.